Karina
July 24, 2025
3 minutes

Karina: Mastering Hospitality and Client Service in Dubai

What brought you to Dubai, and how has it shaped your journey?

I have resided in Dubai for six and a half years, drawn by its dynamic environment and opportunities for professional growth. The decision to relocate was a transformative step to break free from personal challenges and embrace a city that thrives on innovation and ambition. Dubai’s vibrant hospitality sector provided the ideal platform to leverage my skills, allowing me to build a career centered on client service and business operations.

What expertise do you bring to the hospitality industry?

With over ten years of experience in client service, I specialize in creating seamless communication strategies and optimizing hospitality business operations. My expertise includes engaging with diverse stakeholders—clients, managers, and CEOs—through online platforms, phone, and in-person interactions. I offer guidance on establishing and scaling hospitality startups in Dubai, highlighting their advantages, such as high market demand, and challenges, including intense competition and growth constraints. Additionally, I provide practical advice for families on raising children in Dubai, particularly regarding schooling and community integration.

Who can benefit from your insights?

My guidance serves aspiring hospitality entrepreneurs seeking to navigate Dubai’s competitive market, as well as families relocating to the city who need support with practical aspects like education and lifestyle adjustments. Business leaders looking to enhance client service strategies or improve team coordination can also benefit from my experience in fostering effective communication and operational efficiency.

What knowledge are you seeking to expand?

I am eager to explore Dubai’s real estate market, particularly the process of purchasing property and understanding investment opportunities. Additionally, I seek expertise in personal branding, with a preference for in-person strategies tailored to Dubai’s entrepreneurial ecosystem. I am also deepening my financial acumen—studying metrics like profit-loss, GOP, NOI, and ROI—to build a systematic approach to business management. Collaborating with experts in real estate, personal branding, and business structuring would enhance my ability to grow strategically.

What milestones have defined your path?

Three pivotal events have shaped my journey: completing my education, which provided a strong foundation; the birth of my child, which redefined my priorities; and my relocation to Dubai, which opened new professional horizons. A critical decision two years ago to shift my mindset—choosing resilience over reactive patterns—marked a significant turning point, empowering me to approach challenges with clarity and purpose.

Who has been your greatest influence?

Two individuals have profoundly impacted my journey. Katerina Andreyeva, my first employer at a Kyiv training center in 2015, instilled discipline and a commitment to professional excellence. Stefano Capacetti, an Italian who hired me in Dubai, provided the opportunity to thrive in a new market, boosting my confidence and career trajectory. Their mentorship has been instrumental in my growth.

What fuels your passion in Dubai?

Dubai’s vibrant energy inspires me, with Kite Beach serving as my go-to retreat for reflection and connection. Books like The 4-Hour Workweek by Tim Ferriss have reshaped my approach to efficiency and goal-setting, while Kryon: The Journey Home offered profound insights into personal growth. My passion for authentic relationships and continuous learning drives my mission to create lasting impact in Dubai’s hospitality sector, balancing professional ambition with meaningful personal connections.

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